User Management
Q: Can your platform support multi-departmental management, including the ability to set up unique goals, budgets, and reporting parameters for each team?
Yes. The Xoxoday customer rewards platform enables the management of multi-departmental reward programs. Admins can create department-specific configurations such as goals, budgets, roles, and performance metrics. Each team can independently manage its reward programs while leveraging shared platform features like real-time reports and budget tracking.
Q: Can authorized personnel access real-time reports for monitoring and audits?
Yes, the Xoxoday customer rewards platform includes a robust admin portal that enables authorized personnel to access on-demand, real-time reports. These reports can be viewed, customized, and downloaded instantly, supporting a wide range of audit, compliance, and operational tracking requirements. Features such as filtered views, saved report templates, and exportable formats (e.g., CSV, XLSX) enhance data accessibility for ongoing program optimization and transparency.
Q: Can the system record and time-stamp user activity and identify individual users?
Yes, the system offers complete activity logging with time-stamping capabilities for all user actions. Each transaction is tied to an individual user profile, enabling auditability, compliance tracking, and robust administrative control. This is essential for financial transparency and operational accountability.
Q: Does the platform offer timestamping and user-level tracking for activities?
Yes. All Xoxoday solutions maintain precise timestamping and user-level activity tracking for accountability and compliance.
• Global rewards marketplace and payout platform: Tracks reward issuance, catalog changes, and redemption approvals in real time.
• Employee engagement and recognition platform: Logs recognition events, budget updates, and survey deployments with exact timestamps.
• Sales commission and incentive management system: Records commission plan changes, payout processing, and performance updates with user attribution.
• Customer loyalty management solution: Captures member enrolments, points accruals, and redemption events with user and time logs.
• Merchant-funded offers and promotion engine: Tracks merchant offer activations, validations, and campaign edits with full audit trails.
Gift Card
Q: Can someone other than the person placing the gift card order send them to recipients?
A: Yes, the Xoxoday gift card marketplace supports role-based distribution, allowing designated administrators to send gift cards to recipients regardless of who initially placed the order. Once the cards are delivered via secure links to the recipient's email, they can be activated and redeemed independently. This flexibility supports decentralized reward distribution within large organizations.