Overview
Q: What are the key capabilities of the Xoxoday offer management solution?
The Xoxoday offer management solution is a comprehensive platform that helps businesses design, manage, and optimize their merchant-funded reward and offer programs. It supports a wide range of campaign types — from transactional incentives to behavioral rewards — ensuring flexibility and scalability.
Key capabilities include:
• Flexible offer creation: Design diverse reward programs aligned with your business objectives.
• Behavioral targeting: Encourage specific customer actions through personalized, data-driven offers.
• Advanced analytics: Gain full visibility into KPIs, ROI, and customer engagement metrics.
• Continuous optimization: Identify performance trends and make real-time adjustments to enhance outcomes.
• Scalable infrastructure: Manage multiple campaigns, merchants, and customer segments seamlessly across geographies.
Campaign & Platform Management
Q: Does the platform support a Maker role for campaign creation, budgeting, and promo code setup?
Yes, Xoxoday's merchant offer automation platform supports role-based access control, including a Maker role. Users with this role can:
• Create and configure new campaigns
• Define budgets and allocate funds
• Generate and assign promo codes
All Maker actions require approval from an assigned Approver role before execution.
Q: Can users customize error messages at the campaign level?
Yes, users can fully customize error messages specific to each campaign. This includes setting messaging for different failure scenarios such as invalid promo codes, expired offers, or redemption issues. Personalized error handling improves clarity and user experience across campaigns managed through Xoxoday merchant offer automation software.
Q: Is there a super admin role for managing the entire portal or account?
Yes. The platform provides a Super Admin role with full access and control over all modules, user roles, campaigns, and configurations within the account.
Q: Can user views and access be restricted based on company or group affiliation? Yes. User access can be restricted or customized based on company or group affiliation, ensuring proper governance and data visibility control.
Q: What makes the Xoxoday platform for merchant offer creation uniquely different from others?
The platform stands out for its end-to-end campaign and offer management capabilities, real-time reporting, seamless merchant onboarding, multi-segment support, automated communication, and advanced rule configuration. It enables businesses to build, scale, and optimize their offer ecosystem efficiently while ensuring compliance and data security.
Q: Can the operations team perform single or batch voucher recovery, check voucher/promo status, extend promo codes, and generate new or test codes?
Yes, Xoxoday’s merchant campaign management software enables operations teams to:
View voucher and promo code status
Perform batch voucher recovery and extend expiry dates
Generate additional promo codes for ongoing campaigns
Create test codes for UAT or internal QA purposes
Integration
Q: How does the Xoxoday solution integrate with partner ecosystems and merchant networks?
The Xoxoday merchant-funded offers platform enables smooth integration between brands, merchants, and partner ecosystems, making it simple to publish and manage offers across multiple touchpoints.
Integration highlights:
• Unified merchant portal: Merchants can easily connect with brands to share discounts, promotions, and exclusive deals.
• Automated publishing: Offers appear instantly across connected digital storefronts or marketplaces, expanding merchant visibility.
• SME enablement: Simplifies onboarding for small and medium businesses, helping them reach customers more efficiently.
• Seamless synchronization: All offers remain up to date across channels, ensuring a consistent customer experience.
• Enhanced reach: Strengthens partnerships and boosts engagement through collaborative reward ecosystems.
Reports
Q: How can users view and extract transaction and summary reports for disbursements, usage, and errors?
Xoxoday's platform for merchant funded offers provides users with the ability to view, generate, and export both transaction-level and summary reports through the Reports module.
The system supports:
• Disbursement Reports: Track the issuance of vouchers across customers.
• Usage Reports: Monitor redemptions, claim trends, and offer performance in real time.
• Error Logs: View logs such as failed shares, offer expiration, and redemption failures.
• Filtering & Drill-Down: Apply filters like date range, campaign, or store-level views for granular insights.
• Export Options: Reports can be downloaded in CSV or Excel formats for offline analysis or external integration.
Need help? Reach out to your support team or [[email protected]](mailto:[email protected]).