Points Redemption
Q: Can points requests be processed automatically via APIs from a CRM platform to a frequent flyer program?
The Xoxoday incentive management platform supports automated file processing through APIs for real-time or scheduled transfers of points data from CRM tools such as Salesforce to external programs. This allows for a fully integrated and automated rewards experience across systems.
Q: Will rejected points requests automatically credit points back to the member's account?
Absolutely. The Xoxoday customer rewards platform includes automated workflows that credit points back to the member's account when a redemption request is rejected by the external partner. This ensures accurate balances and a transparent user experience.
Q: Will accepted points requests result in automatic deduction of points from the member's account?
Yes, once a redemption request is accepted, the Xoxoday reward marketplace automatically deducts the corresponding number of points from the member's balance. This ensures real-time updates and alignment between the redemption activity and point balances.
Q: Is it possible to configure redemption denominations for airline points within the system?
Yes, the Xoxoday consumer reward platform offers configurable redemption denominations for airline loyalty programs or any reward category. This enables clients to define specific point tiers for redemptions, supporting both user flexibility and budget control.
Rewards Redemption
Q: How is the reward value determined on Xoxoday’s customer incentive software?
Reward values on Xoxoday’s platform are fully configurable to align with your program’s budget and objectives. During program design, you can set a preferred point-to-currency ratio.
Many clients choose a simple 1:1 ratio (1 point = $1.00) for transparency, though other ratios like 1:2 can also be applied. Points are not marked up, and there’s no breakage in the pay-on-redemption model. The catalog value always matches the points spent, ensuring full transparency and cost-efficient reward distribution.
Points Redemption - Invoice Credit
Q: Can administrators configure minimum and maximum redemption or credit values for reward points?
Yes, the Xoxoday reward payout platform allows full control over redemption rules. Program administrators can set both minimum and maximum limits for how members convert reward points into credits or benefits.
Q: How does invoice credit redemption work for members?
When members choose to redeem their points as invoice credit, the equivalent credit amount is automatically applied to their next billing cycle. This credit appears as a line item on the upcoming invoice, providing full transparency and ease of tracking. The Xoxoday customer rewards platform supports such redemption workflows through customizable automation rules and flexible reward configurations.
Q: Will members receive confirmation when they redeem points as invoice credit?
Yes. As part of the redemption workflow on the Xoxoday reward payout platform, members instantly receive an email confirmation once their point redemption is complete. This notification includes the details of the credit applied, the number of points redeemed, and confirmation of the amount that will be adjusted on their next invoice. This real-time communication enhances user trust and ensures a seamless post-redemption experience.
Q: Can bonus credit promotions be offered during point redemption (e.g., $5 extra for 5,000 points)?
Yes. The Xoxoday reward marketplace allows administrators to set up bonus credit promotions linked to specific redemption thresholds. For example, you can configure a rule where users receive an additional $5 reward when redeeming 5,000 points. These promotions can be tailored for time-limited campaigns, member tiers, or seasonal offers, helping businesses drive engagement and encourage more redemptions.
Q: Can invoice credits be applied before taxes such as GST?
Yes, invoice credits can be configured to apply to the pre-tax amount, depending on the specific integration setup. The Xoxoday reward payout platform can accommodate this requirement through customized billing workflows. For greater flexibility, financial rules such as credit application logic can be defined during the onboarding phase to ensure compliance with local taxation and accounting standards.
Q: Can invoice credits be configured to apply only to specific product categories?
Yes. The Xoxoday customer incentive software lets administrators define rules so invoice credits apply only to selected product categories. Using configurable reward logic and advanced rule-based segmentation, businesses can restrict credits to specific SKUs or catalog sections—such as electronics, apparel, or seasonal merchandise—helping optimize budget allocation and maximize reward spend efficiency.
Points Redemption - Travel Credit
Q: Is daily overnight batch file transfer of points requests supported?
Yes, the Xoxoday reward payout platform supports secure overnight batch file transfers for points-based reward programs. This allows seamless integration with partner systems and ensures efficient processing of bulk transactions.
Q: Can the system accept hand-back files from a partner to confirm or reject points requests?
Yes, the Xoxoday rewards platform supports hand-back file processing to confirm or reject points redemption requests. This feature helps maintain transactional accuracy, reconciliation, and audit readiness in partner-integrated workflows.
Q: Does the platform support crediting points back to a member's rewards account in case of rejected requests?
The Xoxoday incentive management software can automatically credit points back to a member’s rewards account when a redemption or reward request is rejected. This ensures data accuracy, improves the user experience, and maintains the integrity of the reward points balance.
Q: Can accepted points requests result in a deduction from the member’s rewards account?
Yes, with the Xoxoday customer incentive platform, approved points requests are automatically deducted from the member’s rewards balance. This deduction process is secure and traceable, ensuring compliance and transparency within your points management program.
Q: Is it possible to receive monthly reports detailing points requests, including those accepted and rejected?
The Xoxoday reward payout platform provides robust reporting features that can be configured to deliver monthly reports on all points-related activities—such as requested, approved, and rejected redemptions. These reports support audit-readiness, transparency, and informed decision-making.
Q: Does the platform support APIs for automatic processing of points requests from a client system to the rewards platform?
Yes, the Xoxoday customer rewards platform supports robust API integrations to enable automatic file processing of points requests. This ensures a seamless and scalable exchange of data between client systems and the reward infrastructure.
Gifting Program
Q: How can users engage in activities to earn more reward points?
The Xoxoday rewards platform enables users to participate in various games & contests such as surveys, feedback campaigns, or milestone-based actions to earn points. Submissions are automatically tracked within the platform, and corresponding points are added in real time. The gamification can be chosen by the client